Heeling Hands understands that sometimes life happens. It helps to communicate and let us know when you are running late so we can do our best accommodate you.
Heeling Hands asks that you respectfully give a 24 hournotice of cancellation. 512-666-1591
We charge 50 % of the missed session.Rescheduling of an appointment in less then 24 hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate or a prepaid package will result in the forfeiting of that certificate or prepaid appointment. If you have cancelled on us at the last minute or have failed to show up for a scheduled appointment you will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information will result in a tentative appointment.
What is a tentative appointment?
If you do not want to provide us with your credit card information we will not cancel your appointment but will keep it as an available spot. Therefore if another client wants to schedule in your time slot and provides us with their credit card information, we will replace you and notify you that your appointment has been filled.
We do understand emergencies and illnesses do occur and under certain circumstances it is necessary to reschedule your appointment . Please communicate with your therapist and do not disrespect the their time. Feel free to call, text, or email and reschedule your appointment. There will be no charge for these types of cancellations.